STEPHANIE CORRAL

ABOUT

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Java specialist and veteran with 2.5 years of technical experience and 4 years of service within the military. Skilled in SQL, API development, troubleshooting, and cross functional collaboration. Partner with clients to resolve issues, improve resolution times, and decrease user downtime. Collaborate with technical teams and leadership on client strategy and policies and procedures. Seeking a role to support technical initiatives and projects for an organization committed to employee development, productivity, and learning.

EXPERIENCE

JAVA LEAD TEACHING ASSISTANT

2U Phoenix, AZ

Apr 2022- Present
  • Deliver 12 hours of weekly instruction to cover end-to-end coding (Fundamentals, Web APIs, Mockito Testing, SQL, Spring Framework, AWS, Systems), maintaining 80%+ student completion rate (vs average completion rate of 50-60%)
  • Collaborate with teaching staff to aid 50+ college students in completing 12 weeks of intensive Java training and design engaging lessons and standby on-call to assist students, growing class sizes 50% and receiving quality survey scores
  • Utilized Agile methodologies to help students complete 6+ projects by the end of the 12-week course, achieving an 85% on time project completion rate

SENIOR JAVA TECH SUPPORT

INFOSYS Phoenix, AZ

Jul 2021-Feb 2023
  • Supported 15+ states with 60+ tickets weekly related to invalid billing codes, collaborated with technical teams to identify technical errors, and utilized SQL to group all errors, resolving all issues and closing 75% of tickets within 1 week
  • Conducted assessments of rules and procedures for MS SQL Server, tested database to pinpoint errors, and submitted errors to Tier 2 Support Team, enabling Claims teams to access claims with no errors and decreasing downtime 10%
  • Collaborated with the Manager on a strategy to improve resolution speeds for blocks across departments, improving relationships between relationships, decreasing system resolution times by 20-30%, and increasing security
  • Resolved 100+ long-term tickets related to legacy policies and procedures, improving overall team efficiency score 5%

Java Associate

Cognizant Phoenix, AZ

Aug 2019-Jul 2020
  • Created API’s from conception to final app using Agile 2 week sprints on GitLab Repositories, connected global teams for each project, and developed documentation for tasks within Jira, decreasing API build times by 10%
  • Assisted clients with Java development needs and fostered relationships with 2-3 different representatives weekly to build company-wide network, securing technical support roles with top credit card provider
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